Telecommunications
Student Services
Telephone Services
When you are on campus, dial just the extension number (4 digits) to get an on-campus office, lab, or student residence. There are Behrend faculty/staff directories available in all offices.
When you are on campus, dial 9 before your phone number, to get an off campus number. There are Erie, Verizon or Talking, phone books in every dorm/apartment lobby, RA office, and all department offices.
You must use a calling card to place a Long Distance call. Dial 9-before your Calling Card numbers, then your can dial the phone number you are trying to reach. For Direct International calls dial 9-before your Calling Card numbers, then dial 011-Country Code, City Code, then the Phone Number.
Use this handy on-line page to help you determine your country and city codes for placing international calls.
AT&T International dialing guide
Your on campus residence phone is not set up to make long distance calls, you must use a calling card to place a Long Distance. If you are having trouble getting your calling card to work call the Administrator at x6027, she can assist you.
To place an Operator Assisted Collect call dial 9-0.
For International Rate and Instructions dial
9-1-800-874-4000.
The Housing & Food Services office assigns phone numbers to all students.
Student telephone numbers begin with a 217 exchange (217-2000).
When dialing a faculty/staff or student number on campus you can use the four-digit extension only (6000, 2000). When giving a number out, or calling a number from off campus or cell phone, you must dial the seven-digit number (898-6000 or 217-2000).
NO DIAL TONE
~Check the line cord (cord from
the telephone to the wall jack) and make sure
it is plugged in and not
loose. Make sure the jack you are using is active if
you have moved your
telephone.
~Check your wall jack. Make
sure the jack has not been damaged.
~Check your receiver cord (the curly
cord that connects to the receiver and
telephone); make sure it
is not loose.
~Try another telephone, make sure it
is the same telephone style you have.
STATIC/BREAKING UP OF YOUR CONVERSATION
~Check the line cord (cord from
the telephone to the wall jack) and make sure
it is plugged in and not
loose.
~Check your receiver cord (the curly
cord that connects to the receiver and
telephone); while talking
shake the cord to see if you notice an increase or
decrease in static.
~Try another telephone, make sure it
is the same telephone style you have.
CAN CALL OUT BUT PHONE DOESN'T RING IN
~Check the line cord (cord from
the telephone to the wall jack) and make sure
it is plugged in and not
loose.
~Check the ringer on your phone to make
sure it is turned up, not down.
~Check your jack to make sure your
jack is not damaged.
PHONE ONLY RINGS ONCE
~Send all calls feature
has been activated.
~Deactivate by pressing #33.
WHEN I DIAL A LONG DISTANCE NUMBER I GET A "TONE"
~NO Long Distance numbers can be dialed from your phone, unless
they are
toll-free numbers, or you
are using a Calling Card..
WHEN I DIAL LONG DISTANCE, I GET A MESSAGE
~The telephone you are using does not
have long distance service connected.
IF YOU HAVE CHECKED ALL THE STEPS IN YOUR PROBLEM AREA, THEN NOTIFY THE
RESIDENT ASSISTANT, OR CALL THE SYSTEM ADMINISTRATOR AT
6027.
If you are having a phone problem you should
fill in an
on-line Telephone Trouble Report.
We will then have all the necessary information to correct your trouble
in a timely manner.
Voice Mail Services - No longer available to Behrend Students.
Need more help or information contact any
of the staff listed on our
Telecom Home Page.