Hardware/Software Installation, Repair, and Troubleshooting
Faculty and Staff PCs
The Computer Center can assist faculty
and staff with the installation or repair of hardware or
software on office PCs. This service is provided only
for hardware and software that is purchased by Penn State Behrend.
No personal software will be loaded onto the college's PCs by Computer
Center staff. 
If you would like the Computer Center to install or repair hardware or software, please submit a work order. To do so, contact the staff assistant or complete the on-line work order form.
In addition, the faculty member making the request must provide the Computer Center staff member (who is loading the software) with an original set of disks, a blank set of disks for making a working copy (which will be returned), and an original set of documentation. Faculty must also provide a copy of the college's purchase form for the software or a signed letter from the software author permitting the faculty member to use the software on their office PC.
In order to complete the software installation, the staff assistant must record the purchase information in the database. When the software arrives, a Computer Center staff member will stop by and install the software. If you have any questions regarding the use of the software database, please contact the database analyst.
Student PCs
The consultant can assist students with software problems on PCs. This service is available in the computer labs or by phone (898-6415). The Computer Center cannot install hardware or make repairs to student PCs. On-campus residents may contact the Residence Hall Network Help Desk for software and networking assistance.